Policies and Customer Information

At Gunner & Co., we value transparency and believe customers should always understand ordering timelines, shipping expectations, payment procedures, and return policies prior to purchase. The following information applies to all purchases made through our website and social platforms.

 

Shipping Policy

  • All items are eligible for shipping.
  • Most orders ship at a rate of $7.00 plus $1.00 for each additional item, with a maximum shipping cost of $10.00.
  • Complimentary shipping is offered on orders over $200.
  • If shipping rates differ due to weight, volume, or supplier requirements, the total will be discussed prior to payment.

Carrier Responsibility

Once an order is transferred to the carrier (USPS or UPS), responsibility for delivery rests with the carrier. Gunner & Co. is not liable for lost, stolen, delayed, or mis delivered packages. If a delivery issue occurs, customers should contact the carrier directly with the tracking number. If further assistance is required after contacting the carrier, customers may reach out to us via email. The customer is responsible for making sure address is correct or reaching out as soon as possible for any corrections. 

ESTIMATED DELIVERY TIME FRAMES

All preorder merchandise includes estimated shipping times listed on each product post or description. These are guidelines only, as production times and shipping delays are outside of our control.


PICKUP POLICY

Pickup is available in the following Alabama locations: Ramer, Holtville, Woodstock, and Maplesville. All pickup orders must be collected before 8:00 PM. Customers selecting pickup must comment or indicate their pickup location at the time of purchase.

Pickup addresses are distributed by email for privacy. Private messages will no longer be used for pickup information or order inquiries.

Customers are responsible for timely pickup. Items left for more than two weeks will be removed and held. Customers will be required to pay standard shipping (between $7.00 and $10.00 based on weight) to have those items delivered. If shipping is not paid, or the item is not picked up within two additional weeks, the item will become eligible for resale without refund.

Holtville & Maplesville

drop offs are ONLY completed on Sunday. If you need your item sooner please select shipping. 

Woodstock

drop offs are ONLY completed on Wednesday. If you need your item sooner please select shipping. 

Turnaround Time (TAT)

Turnaround Time (TAT) refers to how long it takes to make, receive, package, and ship your order after the closing date.

TAT does not include:

  • Weekends
  • Shipping carrier transit time
  • Holidays or postal closures

Most orders arrive prior to their estimated TAT; however, some items may arrive near or at the deadline due to supplier or production delays. Any changes in TAT will be communicated through our Order Updates section.

Customers with required deadlines should contact us prior to ordering, and we will accommodate when possible.

 

Preorder Policy

  • All items are considered preorder unless labeled “RTS” (Ready to Ship).
  • Preorders are final sale. No cancellations, exchanges, or refunds will be issued once the order is placed, as merchandise is ordered specifically per customer.
  • TAT varies by supplier. Some products may have shorter or longer timeframes depending on customization, manufacturing, and shipping procedures.
  • Our website remains open, and items may be ordered at any time.


Payment Methods

We accept the following payment methods:

  • Shopify invoices (primary method)
  • Venmo (pickup orders only)
  • CashApp (pickup orders only)
  • PayPal (pickup orders only)

Customers choosing an alternate payment option must include their payment username at the time of purchase.


Invoicing

  • All invoices are issued through Shopify unless an alternate method is selected for pickup orders.
  • Customers will be notified when invoices are sent.
  • A reminder is issued on Saturdays at 5:00 PM.
  • Any unpaid invoices automatically cancel on Saturdays at 9:00 PM CST.


Communication and Order Support

For all order-related questions, concerns, or updates, customers must contact:
gunnerandcoboutique@gmail.com

Response time is typically 24–48 hours. Customer support will no longer be conducted through private messaging, as messages are not always received or tracked.

Return Policy — Store Credit Only

We accept returns for store credit only. Refunds are not offered.

Eligibility - 

• Returns must be received within seven business days from the delivery date.

• Merchandise must be returned in its original, unused, unwashed condition with tags attached and in original packaging.

•  Items showing signs of wear, washing, odor, staining, pet hair, or damage will not be accepted.

 

Shipping Costs

  • Customers are responsible for the cost of return shipping.
  • Gunner & Co. will cover shipping costs only when incorrect or damaged merchandise is received.

Final Sale Items
The following items are final sale and not eligible for return:

  • Sale items
  • Marked-down items
  • Preorders

Thank You

We appreciate your business and your understanding of these policies, which help protect both our customers and our business operations while ensuring a smooth purchasing experience.